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FAQ

I placed my order, now what? 

Once your order is placed, you will receive a confirmation email with a summary of your order and order number. All Luni pieces are made to order, so please allow 1 to 2 weeks for your order to be ready to ship. Once your order is ready to ship, you will receive an email with your tracking information. Any questions about your order, please email us at info@luni.style with your order number as a reference.


Do I need a Paypal account to shop for Luni? 

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account, you may use it.


How can I cancel my order? 

Please contact us within 24 hours if you wish to cancel. You can email us at info@luni.style with the order number. We generally start processing our orders 2-4 hours within your order time, so please contact us as soon as possible. If you wish to make an exchange, please contact us within 24 hours of purchase; any price difference will be invoiced to you.


How do I polish and store my Luni jewelry? 

We recommend storing your Luni jewelry in the jewelry box and the anti-tarnish tissue provided with your order. You can also store your jewelry in an air-tight container or bag. Proper storage helps to prevent scratching of stones and metal. It is best to keep jewelry away from extreme heat or moisture. Be careful not to place heavy objects on top of your jewelry during storage, and be gentle when putting on or removing your jewelry. To ensure your jewelry is not crushed during storage, please store it in the Luni jewelry box shipped with your jewelry. 

You can also refer to our Jewelry Care page for more tips on caring for your jewelry. Try our safe DIY jewelry cleaning recipe to remove the tarnish from your piece.


Does Luni now offer Installments by Afterpay?

Yes, we do; we have partnered with Afterpay to provide payment installments to our customers. The Installments by Afterpay are available on all orders over $40. For more information on Afterpay, click here.

Does Luni sell wholesale? 

If you are a retailer and interested in carrying Luni in your store, we'd love to hear from you. Please contact info@luni.style


If I have any questions about placing an order or my order status, who can I contact? 

If you have any questions or inquiries about placing an order or your order's status, please email us at info@luni.style. Please add your first and last name and order number in the email when inquiring about an order placed. Inquiries about placing an order, please add names of items or the best description of it to help effectively. Allow up to 24 hours for our response.


I lost an earring, can I order it's pair?

Yes! Half pairs of earrings are half the current retail price of a full pair of earrings plus shipping. Please email us at info@luni.style to order an earring pair.


Does Luni make custom pieces? 

Luni does do custom pieces, and we love it! If there is a Luni item that you would like to modify or need an extravagant, unique Luni piece that no one else will have, then we can make it happen. Email us at info@luni.style with your desired item, and we'll help you turn that idea into reality!


Where is Luni made? 

Our products are hand-crafted by the owner, jewelry designer, and metal smith Lorenia Henriquez in her home studio in New York, NY. Learn more about what motivates and inspires our owner by checking out our About Luni page.